Services

DATA ENTRY

Data and Process Outsourcing Services

We ensure hassle free data entry, processing, recruitment and BPO services to our clients with the quality assurance we have always stood for. Our services are highly demanded for its quality standards and parameters it takes account of. We provide customized services to a number of industries including Information Technology, Finance, Healthcare, Pharmaceutical, Insurance, Supply Chain, Market Research, and Travel Industry. Our range of services includes:

• Data Entry
• Data Conversion
• Data Processing
• Document Management Services
• Scanning Services

Health care - Medical Claims Processing

Gee Dee provide data Entry services to our US clients. We are currently delivering 20,000 volume in HCFA, UB04, UB92, Dental Forms. More than 200 operators are doing Data Entry working 24/7 to complete the forms in Turn around time. Clients provide access to their servers using Remote Desktop Connection/VPN or web browser access to login and process the claims.

Security: Restricted Access with only Static IP. Configured with Cisco Firewalls. Last mile connectivity to the clients servers.

Bandwidth: 2 Mbps dedicated Internet leased line and 512 KBPS backup Internet line.

Online and Off line Data Entry Services

Gee Dees 250+ operators are trained with good keying speeds in English, Hindi, Spanish, Italian, French, Arabic, German. Our professional operators will undergo training in our R&D department for data entry. Each operators is capable of keying 70 words per minute. Many of our clients who want their work to be done in Turn Around Time in their busy Business Hours, approach us to get the work done with 99.5% accuracy. The company who benefited with our capability and expertise are:

• Mutual Funds - Data Entry for Mutual Fund Applications - 100% Quality -24 hrs TAT
• IPO - Data Entry for IPO Applications- 100% Quality -24 hrs TAT
• Market Research Agencies- Data Entry of Survey Questioners (Based on the Research schedule)
• Banks- Applications forms
• Insurence Companies - Application forms
• Colleges & Universities - Exam Results
• Student Admissions
• Online Retail Companies- Online Entry for New products/Maintenance
• Accounting Companies - For their Year End Accounting Data Entry
• Export & Import Companies
• Software Companies - Document Process Management
• Courier & Logistics Companies - Data Entry
• Mobile Providers - Applications

Data Processing

We offer reliable data processing services, converting one electronic format to another. We offer improved conversion solutions with innovative techniques and experienced manpower. Besides converting files we also meet the unique formatting requirements through multi-level process. Our in-depth industrial experience helps us to understand the exact conversion requirements and offer our clients the apt conversion methods.

We offer data conversion services in PDF, word processors, typesetters, all kind of document format and paper to XML, HTML, SGML and structured formats to our clients across the globe within the pre-determined time frame. Type of conversion undertaken:

• HTML/XML Conversion
• SGML Conversion
• Hard Book Conversion to required format for publishing
• PDF to required word processing format

In addition to this, we use the following tools for our array of conversion services:

OCR Tools : Abby Fine Reader, Prime OCR, Omni Page
Pagination Tools- Quark Express, Adobe In design, Frame maker, 3B2, Tex/Latex, Adobe Photo shop.

Editors : Edit Plus, Ultra Edit, Epsilon 5, Crimson Editor, Hot dog web editors

Advantage of XML Conversion : Converting the documents to XML assists the Web publish or handle held services easily.

SGML Conversion : SGML conversion involves numerous steps and processes and the key steps in SGML conversion would be:

• Analyzing data and developing DTD (Document Type Definitions)/Scheme
• Developing and writing SGML conversion specification
• Implementing software for SGML processing
• Proofing, Validation and QC Audits

Inbound Support Services

We are offering reliable and prompt inbound support services to many of our clients in UK, USA, Australia and India. For this, our center is equipped with start of the art dialers, ACD, voice loggers with noise and echo free head sets for agents so that they can concentrate on calls. Prior to the actual process, these agents are given training on the process before they go live in inbound customer support and outbound calling.

With our exhaustive experience of a decade, we have developed a number of templates and studies that can summarize the concept of our client’s business and meet its objectives.

Our Inbound Customer Services includes:

Outbound Telephone Services

We offer reliable outbound telephone services through our experts and professionals in outbound calling support for many verticals. We help our clients to increase their sales, generate more leads, increase customer satisfaction, direct marketing and retain customers. Our services include:

• Telemarketing Services
• Lead Generation Services
• Data verification Services
• Survey Services
• Appointment fixing Services

Our capabilities include:

• 100 Domestic lines for all Toll free services.
• ACD and real time reports
• Multilingual agents to handle calls in all the Indian Languages
• Voice Loggers to record all the calls
• 24/7 Service
• 100% SLA
• Fastest Internet Connectivity with 8 MBPS to access CRM software

Live Chat and Email Support

We offer Live chat and Email support for offering services to our clients in India and abroad. Our chat operators are experts in handling all the online visitors and offering 24X7 hour customer care support.

We offer all kinds of CRM and Email support software and the operators are trained as per client’s requirements and domain knowledge to offer professional and qualitative services. We offer pro active chat and click to chat services all day long. We offer live chat and email support services for the following:

• Pre Sales and lead generation
• Customer Support
• Order Processing
• Help Desk services

And all the above mentioned services have the following advantages:

• Convert your visitors to clients
• Reduce your Toll Free telephone charges
• Reduce your human resources to 50% using live chat
• Win customer loyalty
• Reduce your sales cycle

Live Chat Software- Our professionals have experience on Live person, Live genie, bold chat. Email Support Service- We offer Email support services for all the transaction requirements of our client’s customer care and are ideal for:

• Pre sales and post sales enquires
• Customer support
• Technical support
• Lead generation
• Transaction processing
• Billing queries

Market Research Services

Our in-depth expertise in market research services has proven result to several market research companies to reduce their cost in handling market research activities and to complete the research in time. Our experts offer the following expertise in market research services:

• Data Entry, Data Scrutiny and Data Cleaning of all type of Market Research Field Survey Forms
• Field Survey in all the Metros and Towns and in all the regional languages
• Telephone Interviewing- B2C and B2B- 40 telephones with Voice logging.
• Online Questioner Design in php and with all kinds of reports.
• Providing Online Surveys through live chat

Our marketing research network telemarketing data collection services include:

• Interactive Web Based and Telephone Work Stations
• Inbound Call Response Center to Maximize Completion Rates, to boost Participation ratio
• Trained Interviewers
• Trained Data Entry operator exclusively in Market Research

Recruitment Process Outsourcing

Our recruitment process outsourcing is reckoned for potential human resource recruitment services. We offer reliable staffing services for Information Technology, Finance, Healthcare, Pharmaceutical, Insurance, Supply Chain, Market Research, and Travel Industry.

We understand the client requirement and expertise needed for each job profile and hence we design the recruitment methodology and choose the correct resumes. For technical jobs, we check the practical experience and working of each candidate.

We check the following job portals to help our recruiters to source right credentials for our client’s staffing requirements:

• www.monster.com
• www.dice.com
• www.careerbuilder.com
• www.hotjobs.com
• www.nettemps.com
• www.computerjobs.com
• www.naukri.com

In addition to this, we also consider usage of news paper advertising, banner advertising and reference. We offer expert support in choosing for the following profiles:

• ‘C’ level executives
• Business Development Manager and Executives
• Trainers for IT and Call Centre
• ISO and Six Sigma Trainers
• Data Entry Operators for BPO
• International and Domestic call centre agents
• Technical Writers
• Content Writers
• Supervisors
• Hardware Engineers and Network Engineers
• Office Boys and office assistants
• Front Desk Executives
• Operations Manager
• Production Manager
• Human Resources Managers